Returns & Refunds
At AA Outlet UK, we want you to be satisfied with your purchase. Please read our returns information below before requesting a return.
Changed Your Mind or No Longer Needed?
If you have changed your mind or no longer need your item, you can request a return within 14 days of receiving your order.
For change-of-mind returns:
The buyer is responsible for the return postage costs.
The item should be returned in the condition in which it was received.
Please ensure the item is securely packaged to prevent damage during transit.
We recommend using a tracked delivery service and keeping your proof of postage until your return has been completed.
To request a return, email:
info@aaoutletuk.co.uk
Please use the following subject line:
Return – [Your Order Number]
Our returns team will then provide you with the relevant return instructions.
Faulty or Damaged Items
If your item arrives faulty or damaged, please contact our Returns Team within 48 hours of delivery so we can assist you as quickly as possible.
Email:
info@aaoutletuk.co.uk
Please include your order number, a description of the issue and, where possible, clear photographs or video showing the fault or damage.
Our team will review the information provided and advise you on the appropriate next steps.
Please Don't Return Items Without Contacting Us
Please contact our Returns Team before sending an item back. This ensures your return can be correctly identified and processed when it reaches us.
Refunds
Once an authorised return has been received and inspected, any applicable refund will be processed back to the original payment method.
Please allow additional time for your bank or payment provider to process and display the refund.
Need Help?
For all return enquiries, please contact:
AA Outlet UK Returns Team
info@aaoutletuk.co.uk
Easy Returns • Dedicated Support • Shop with Confidence